Drivefile Privacy Policy

Drivefile is provided by Drivefile.

For the purposes of this Privacy Policy, "Drivefile", "we", "us", or "our" refers to the provider of the Drivefile application and related services.

Drivefile helps you scan external drives and create a searchable catalog of your files and folders. This allows you to find files, folders, projects, assets, and drive locations even when the original drive is unplugged.

Drivefile may be used as:

• A local desktop application for macOS, Windows, and Linux.
• A cloud-connected service for syncing metadata and previews across your devices.
• A workspace product for teams and organizations that want to share indexed drive information.

When you scan a drive using the Drivefile desktop app, Drivefile reads file and folder metadata so it can build a searchable catalog.

This may include:

• File names.
• Folder names.
• File paths.
• File sizes.
• File extensions.
• Created, modified, and accessed timestamps.
• Drive names, volume identifiers, or device labels.
• Basic preview or thumbnail information, where supported.
• Other technical metadata required to organize and search your drive catalog.

Drivefile does not need to copy your original files in order to index them. Unless you enable cloud sync, workspace sync, export features, or another connected feature, this scan data is stored locally on your device.

Drivefile is designed to catalog and search file metadata. We do not sell, rent, or intentionally access your personal file contents.

The standard Drivefile scan does not upload your original files to Drivefile servers.

Depending on the features you use, Drivefile may generate local thumbnails, previews, or lightweight visual references for certain file types. These are used to help you recognize files more easily inside Drivefile.

If you enable cloud sync or workspace sync, certain metadata and preview assets may be uploaded so they can be accessed from your other devices, the web dashboard, mobile apps, or shared workspace members.

Drivefile stores local catalog data on the device where the desktop app is installed.

This local data may include:

• Indexed file and folder metadata.
• Drive catalog records.
• Search indexes.
• App settings.
• Local thumbnails or previews.
• Sync status information.
• License or activation status.

You can remove local Drivefile data by uninstalling the app and deleting associated application data from your device. The exact location of this data may vary depending on whether you use macOS, Windows, or Linux.

Drivefile may offer optional cloud features, including Drivefile Cloud and Drivefile Workspaces.

If you choose to enable cloud sync or join a workspace, Drivefile may upload selected catalog information to our cloud systems so that your indexed drive information can be searched and viewed across authorized devices and users.

This may include:

• File names.
• Folder names.
• File paths.
• File sizes.
• File extensions.
• Timestamps.
• Drive names or labels.
• Search index data.
• Thumbnails, previews, or low-resolution visual references.
• Workspace membership information.
• Sync status and device information.

Cloud sync is designed to make your drive catalog available across the Drivefile web dashboard, mobile apps, and authorized workspace users. Drivefile Cloud and Workspaces do not upload your original files unless a future feature clearly states that file upload, backup, or storage is being enabled by you.

If you use Drivefile as part of a team, agency, company, or workspace, some of your catalog data may be visible to other authorized workspace members depending on your workspace settings and permissions.

Workspace administrators may be able to:

• Invite and remove users.
• View shared drive catalogs.
• Manage workspace settings.
• Control access permissions.
• View sync status or device activity.
• Manage billing and subscription information.

You should only sync drive catalogs to a workspace if you are authorized to share that information with the workspace.

When you create a Drivefile account, purchase a license, start a trial, subscribe to a plan, or use cloud features, we may collect account information such as:

• Name.
• Email address.
• Company or workspace name.
• Billing address, where required.
• License key or activation status.
• Subscription plan.
• Device activation information.
• Login and authentication records.
• Support history.

We use this information to:

• Create and manage your account.
• Provide access to paid features.
• Activate licenses.
• Manage subscriptions.
• Provide support.
• Send service-related emails.
• Prevent fraud or misuse.
• Improve the reliability of Drivefile.

Drivefile may collect limited technical information to operate, secure, and improve the service.

This may include:

• Operating system, such as macOS, Windows, or Linux.
• App version.
• Device type.
• Crash logs.
• Error reports.
• Performance data.
• Sync status.
• Approximate region based on IP address.
• Browser type when using the website or dashboard.

We use this information to fix bugs, improve compatibility, support cross-platform development, protect accounts, and improve the Drivefile experience. Crash reports and diagnostics should not include your original file contents. Where possible, we avoid collecting file names or drive paths in diagnostic logs unless they are necessary to diagnose a support issue and you choose to provide them.

When you visit the Drivefile website, web dashboard, or related online services, we may collect basic analytics and usage information.

This may include:

• Page views.
• Referring websites.
• Browser type.
• Device type.
• General location, such as country or region.
• Pages visited.
• Signup, checkout, or download activity.
• Basic interaction events.

We use this information to understand how people use Drivefile, improve the website, monitor performance, and improve our product. Where possible, we aim to use privacy-respecting analytics and avoid collecting unnecessary personal information.

Payments for Drivefile may be handled by third-party payment providers such as Stripe or other secure payment processors.

We do not store your full card details on our own servers.

Payment providers may collect and process information such as:

• Name.
• Email address.
• Billing address.
• Payment method details.
• Transaction history.
• Tax information, where required.

Your payment information is handled according to the privacy policy and security standards of the relevant payment provider.

If you provide your email address, we may use it to send:

• Download links.
• License or activation information.
• Account verification emails.
• Receipts and invoices.
• Subscription or billing notices.
• Product updates.
• Security notices.
• Support replies.
• Important service announcements.

We may also send occasional product updates or marketing emails where permitted by law. You can unsubscribe from marketing emails at any time. We will not sell your email address.

If you contact Drivefile for support, we may collect the information you choose to provide, including:

• Your name.
• Email address.
• Device type.
• Operating system.
• App version.
• Description of your issue.
• Screenshots, logs, or files you choose to send us.

Please avoid sending private, confidential, or sensitive files unless they are necessary for support and you are comfortable sharing them.

Drivefile may use trusted third-party services to help operate the product.

These may include providers for:

• Payments.
• Authentication.
• Email delivery.
• Hosting.
• Database and cloud storage.
• Analytics.
• Error tracking.
• Customer support.
• App distribution.

These providers are only given access to information needed to perform their services. We do not sell your personal information to third parties.

We take reasonable technical and organizational measures to protect your information.

These may include:

• Secure authentication.
• Encrypted connections.
• Access controls.
• Limited internal access.
• Secure cloud infrastructure.
• Monitoring and logging.
• Regular updates and maintenance.

No system can be guaranteed to be 100% secure, but we work to protect your data and reduce unnecessary collection wherever possible.

We keep personal information only for as long as necessary to provide Drivefile, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records.

Local app data remains on your own device unless you delete it.

Cloud sync and workspace data may remain in your Drivefile account or workspace until you delete it, leave the workspace, cancel your account, or request deletion, subject to legal and technical limitations.

Billing records may need to be retained for accounting, tax, and legal reasons.

Depending on where you live, you may have rights over your personal data. These may include the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Request export of certain data.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request restriction of processing.

To make a request, contact us at support@drivefile.io. We may need to verify your identity before completing your request.

You may request deletion of your Drivefile account or cloud data by contacting us.

Deleting your account may remove access to:

• Cloud sync.
• Workspace access.
• License management.
• Billing history inside the dashboard.
• Synced catalog data.
• Mobile and web dashboard access.

Deleting cloud data does not automatically delete local catalog data stored on your own devices. You may need to remove local app data separately from each device.

Drivefile may use cloud providers and third-party services that process data in different countries.

Where required, we take appropriate steps to protect personal data transferred internationally, including using reputable providers and appropriate contractual safeguards.

Drivefile is not intended for children under the age of 13, or the equivalent minimum age in your country.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

If you use Drivefile for business, agency, studio, or client work, you are responsible for ensuring that you have the right to index, sync, share, or store the relevant drive metadata and previews.

Drivefile may reveal file names, folder names, project names, client names, or other information contained in file paths or metadata. You should consider this before enabling cloud sync or sharing catalogs with a workspace.

We may update this Privacy Policy from time to time.

If we make changes, we will update the effective date at the top of this page. Where appropriate, we may also notify users by email or through the app.

Your continued use of Drivefile after an updated Privacy Policy is published means you accept the updated policy.

If you have any questions about this Privacy Policy or how Drivefile handles data, contact us at Drivefile Support.